Fraud Alerts

On a daily basis there are multiple attempts to gain personal information by identity thieves; e-mail fraud attempts, known as "Phishing" are often sent to large lists of people, expecting that some percentage of the recipients will actually have an account with the real organization. This false e-mail asks for the recipient to click on a link to verify their information. If the recipient proceeds to do so, the link directs them to a false website and asks for their personal account/member number, PIN, along with other personal information.

Information contained within this page is provided to assist AFCU members in protecting themselves from identity theft/fraud and other criminal activities. Review the links and information to learn the most recent/common attempts to gain your personal information and how to protect yourself against the Identity Thieves.

Reported Scams

11/10/09 - A Smishing Scam has been sent to members and non-members through text messaging. The message states "Your card has been deactivated, please call 501-255-0473 to reactivate."

11/10/09 - Telephone phishing scam - Recorded telephone message stating to press 1 to speak with someone to reactivate my account or 2 to be removed from this list. The call is originating from the following phone number 402-982-0579.

10/05/09 - The FBI is warning the public to be aware of three new fraudulent e-mails that are currently in circulation. One claims to contain "Intelligence Bulletin No. 267;" another purports to be from the Department of Homeland Security and the FBI Counterterrorism Division; and the third claims to contain an FBI intelligence bulletin from the Weapons of Mass Destruction Directorate. Do not click on any links contained in these or similar e-mails; they are hoaxes and may contain viruses or malicious software.

07/20/09 - Phishing scam that a member receives in which the e-mail states: "Dear customer, For your security we deactivated your card account, to reactivate your card you must follow the reactivation steps. Call us immediately at 443-345-1539 and we will review the activity on your account with you and upon verification, we will remove any restrictions placed on your account. Please disregard this notice if you have already spoken with one of our representatives."

1/26/09 - Heartland Payment Systems, the sixth-largest payment processor in the U.S. announced that its processing systems were breached in 2008, exposing an undetermined number of consumers to potential fraud. To view additional details and the letter that was sent to potentially affected AFCU members please follow this link.

12/30/08 - Phishing Scam - Member receives an e-mail that states that for their security that their card and PIN have been disabled. To activate your card and PIN please call the “Card Activation Line” at 800-340-5377 or if you have any questions contact the same number. And, do not reply to the e-mail.

10/9/08 - Phishing Scam - Member receives a call from someone stating that there are from AFCU and we are having trouble with their card and we need to verify their PIN number.  The call is originating from the following phone number 480-777-5623.

9/20/08 - Telephone phishing scam; Recorded telephone message stating that your AFCU debit card had been disabled and to please follow the prompts to enter your card number and re-activate the card.

9/19/08 Telephone scam - Member receives a call from someone stating that there are from AFCU and the member that is being called is behind on a payment. The person on the other end of the line asks for the member’s Social Security Number so that they may help them in processing a payment.

8/25/08 - Phishing scam text message; the message was from Aaron@FlamingoTV.net - This message regards all credit union members. Please call 858-605-1488 to validate account details.

Common Scam Resources

FDIC Special Alerts
Stay informed of the latest scams and fraud activities against consumers.

Federal Trade Commission
Your National Resource for ID Theft

If you feel that you have received a fraudulent phishing e-mail or text message purportedly from AFCU please forward the entire e-mail message to info@afcu.org.

Arkansas Federal Credit Union does not ask our members for personal information. If you receive a phone call or e-mail that purports to be from AFCU and you are asked for account/member information, you should consider it to be a fraudulent attempt to obtain your personal account/member data for an illegal purpose. If you responded to such a phone call or e-mail or would like and provided any confidential account information, please contact us immediately in central Arkansas at 501-982-1000 or toll-free 800-456-3000 or e-mail us at info@afcu.org.