Routing Number: 282075028
Loan Payment Assistance
We want to help! We are making it easy to skip or defer payments on consumer auto, home equity, and credit card payments. To request a consumer loan payment deferral, please call 800.456.3000, and we can take care of your payment needs in just a few minutes.
If you need to request a mortgage payment forbearance / deferral, you will need to have some information prepared before you call to make the process faster and easier.
Checklist of Items Needed for a Mortgage Payment Forbearance/Deferral
- Names, contact information and the last four digits of both the borrower and co-borrower's social security number.
- Property address
- HOA/POA fee amounts, if applicable
- Pre-tax income, including unemployment, taxable social security, pension, disability, rental, investment or insurance income for all borrowers.
- Amount of non-retirement assets including cash on hand, checking, savings, money markets, CDs, stocks, and bonds for all borrowers.
Branch & Banking Updates
Based on the President’s Coronavirus Guidelines for America on limiting exposure, we have decided to close all of our branch lobbies until further notice. We want to continue to ensure the safety of our team members while also taking care of our members, and we feel that closing our lobbies is the best way to help protect our teams and the most socially responsible measure to do our part in helping to slow the spread of COVID-19.
We recognize this may cause some inconvenience to you, and we do not make this decision lightly. However, we feel this is an important step for us to take in order to ensure the health of our employees and members. We will continue to keep you updated as the situation evolves over the coming days and weeks. Thank you for being a member of Arkansas Federal and trusting us with your finances!
All Arkansas Federal lobbies will be closed until further notice. Please utilize any of our drive-through lanes or contact our call center at 800.456.3000 for your financial needs.
Drive-Thrus Are Open
We will open additional lanes where possible and provide additional staffing to meet the increased traffic in the drive-thrus.
Call Center Open
Our call center is open 7 am to 7 pm to meet our members financial needs. Call 800.456.3000 to speak to a call center representative.
All ATMs at an Arkansas Federal branch are operational and ready to serve you. Through our ATM network members have access to 30,000 surcharge free ATMs. To find an ATM nearest you visit www.afcu.org/locationsatms.
Mobile App & Online Banking
Access your accounts and financial information without leaving your home or office with Mobile and Online Banking. Get started by enrolling for online banking or you may also call us at 800.456.3000. Once you’ve registered for Online Banking, you can begin to login to the mobile app. To download our mobile app, search for Arkansas FCU Mobile Banking in the Apple App Store or Google Play Store.
You can apply for a loan online or apply over the phone. If you need assistance applying for a loan or have questions about an existing loan, please call us at 800.456.3000.
New customers can apply for membership online and members can apply for a new account online at afcu.org/join-today or over the phone. If you need assistance opening a new membership or account, please call us at 800.456.3000.
Arkansas Federal remains financially strong and stable. The organization is well-positioned to be able to weather the economic downturn and is committed to working with all members who have been negatively impacted by the pandemic.
YOUR MONEY IS SAFE HERE
All deposits at Arkansas Federal Credit Union are insured by the National Credit Union Share Insurance Fund up to at least $250,000 per individual depositor. Credit union members have never lost a penny of insured savings at a federally insured credit union. Additional information on NCUA share insurance coverage for consumers is available at MyCreditUnion.gov. In addition to the government-backed federal insurance, Arkansas Federal members are also covered by Excess Share Insurance for an additional $250,000 per individual depositor.