Online & Mobile Banking Upgrade
Soon, your new Online Banking will be better than ever.
Routing Number: 282075028
Coming up on October 2nd from 6 AM to 11 AM (Central), we'll be upgrading our online and mobile banking apps. Both online and mobile banking will be unavailable during this time in order to bring you an upgraded banking experience.
Here is a sneak peek at what the new online banking experience will look like after the upgrade on October 2nd.
Is there anything I need to do before the upgrade?
Yes, verify that your secure access contact information is up-to-date. You can verify your information by visiting Settings – Security Preferences – Secure Delivery. You might want to check your contact information as well using Settings – Manage Contact Info.
Will there be any downtime during this upgrade?
Yes, both online banking and our mobile apps will be unavailable on October 2nd between 6 AM and 11 AM (Central). Our website will still be available but you will not be able to login to access your accounts during the upgrade.
Will there be access to Online Bill Pay during the downtime?
Online Bill Pay will not be accessible through online or mobile banking during the upgrade. However, if you have an urgent bill pay need during the upgrade, contact 866-648-4268 for assistance.
When will transfers be processed?
Transfers will be processed after 11 AM on October 2nd.
When will mobile deposits from the previous day be processed?
Mobile deposits will be processed normally. Remember you won’t be able to access the mobile app to make mobile deposits during the upgrade.
After the upgrade, I can’t get logged in. What can I do?
You should be able to log in normally after the upgrade. If needed, you can utilize the Forgot Password feature on the website or the login page to reset your password. If you are still unable to login, contact us at 800-456-3000 for assistance.
Why am I being prompted for a Secure Access Code?
You may be prompted for a secure access code even from a device you’ve already registered. If you unable to receive a secure access code using the secure access contact information listed, contact us at 800-456-3000 for assistance.
Will I need to update my mobile app?
After the upgrade, the Arkansas Federal mobile app will have an update available in both the App Store and Google Play. If you have automatic updates turned on, your app should update for you. If not, visit your store to update the Arkansas Federal mobile app to get the latest version.
Will I have to set up Passcode, Touch ID, Fingerprint, or Face ID again?
Yes, you will need to setup and enable the login features that you want to use.