Routing Number: 282075028
Debit Card Frequently Asked Questions
Why are you replacing my existing card with a new Mastercard®?
We’ve partnered with Mastercard to better serve you. Your replacement card will allow us to provide you with uninterrupted service as we work with Mastercard to enhance the benefits and services available to you as a valued Arkansas Federal member.
What do I do now?
Watch for your new Mastercard to arrive in the mail. Then activate your new card, and begin using it wherever Mastercard is accepted. It’s that easy. If you have any additional questions, please drop by one of our branch locations or give us a call at (800) 456-3000.
Where will my new Mastercard card(s) be delivered?
Your new card(s) will be delivered to the same place your renewed VISA cards would have been delivered. If you have any questions about where that might be, feel free to drop by a branch or call us at (800) 456-3000.
When should I receive my card(s)?
You will receive communication from us prior to your new cards being sent out. We are reissuing all cards over a period of time, so you may find that some of your cards come earlier than others, but you will receive similar communications for all of them, before the cards are mailed out.
Will anything change about my personal cards and accounts?
All current cardholders will have their cards replaced. Part of the benefit of this change is that it allows us to offer you even more than you have today! Mastercard offers us the ability to pass along even more benefits to cardholders.
Will anything change about my business cards and accounts?
All of the current cardholders will have their cards replaced. Part of the benefit of this change is that it allows us to offer you even more than you have today! Mastercard offers us the ability to pass along even more benefits to cardholders.
Can I continue to use my Visa?
Once you receive your new Debit Mastercard please activate it immediately to avoid any inconvenience. We will close your Visa debit card after you have activated your new Debit Mastercard. All Visa debit cards will be deactivated on May 6, 2019.
When can I activate my new debit card?
You can activate your debit card as soon as you receive it. Don’t forget to update any merchants that automatically bill your card on a monthly basis with your new card information.
Will my debit card number change?
Yes, your 16-digit card number, expiration date and CVV code will change.
When is the last day to use my Visa Debit card?
May 6th, 2019, or after you activate your new Debit Mastercard.
What should I do with my old VISA card(s)?
Once you have received, activated and PINned your new card, you should use it right away. Once you have done this, please cut up and discard your old Visa debit card, as it will be closed after your activate your new Debit Mastercard. All Visa debit cards will be deactivated on May 6, 2019.
I have multiple debit and credit cards - will they all be replaced?
Yes, all debit, credit and HSA cards will be replaced with new Mastercard branded cards.
If I receive more than one debit card, how do I know which checking account it is linked to?
Once you remove your new Mastercard from the card carrier, there is an informational statement that reflects the last four of the account number that the card is linked to.
What should I do about charges automatically billed to my old card?
You must provide your new card number and expiration date to companies (like online service providers, newspapers, or the phone company) that automatically bill your card.
How do I PIN my new card?
Call 800-456-300 and follow the instructions on the phone, or drop by any branch and we can help you out!
I have recurring charges set up on my debit card(s). Will these continue?
Our project will take advantage of Mastercard's service to automatically update this information to minimize any service impact on our cardholders. However, we can't be guaranteed that all of the merchants processing these recurring charges have signed up with Mastercard. So to be 100% sure you continue to receive all services associated with your recurring charges, we recommend you contact them and update your debit card information.
What are some of the benefits I will enjoy?
Enjoy worldwide acceptance at millions of locations and an expansive range of benefits that will be described in the Guide to Benefits that accompanies your new card.
Where can I use my new Mastercard?
Your new card offers unsurpassed acceptance for purchases at millions of places wherever Mastercard is accepted, such as restaurants, gas stations, doctors’ offices, department stores, home improvement stores, airlines, hotels, and online merchants.
How do I keep track of my transactions?
All transactions will be listed on your monthly account statement. Plus you can check the status of your account, or review transactions 24-hours a day at afcu.org or on Arkansas Federal’s mobile app.
What should I do if my card becomes lost or stolen?
You should contact Arkansas Federal immediately by calling (800) 456-3000.
What should I do if I don't get my card(s) or get some card(s) but not others?
We are reissuing all cards over a period of time, so you may find that some of your cards come earlier than others, but you will receive similar communications for each of your cards before the cards are mailed out. If you do have any concerns though, please drop by one of our branches or call us at (800) 456-3000.
My employees and I all have cards for my business, will we all get new cards?
Yes! All active cards will be replaced.
Will Visa debit alerts transfer to the new program?
No, any previously established debit alerts will not transfer. We will have a new alerts tool available in the near future, please check back later on how you can re-establish alerts.
Will my credit score be affected by this change?
Absolutely not. This card replacement activity will not result in any changes to your credit bureau score. Think of it as the same type of activity as a normal, everyday card renewal - we're just getting you a new piece of plastic!
What if I have questions?
Drop by a branch or call us at (800) 456-3000 and we'll be happy to answer any questions you have!
How do I register for my Mastercard benefits and rewards?
No need to register! If you have a Arkansas Federal Mastercard debit you are automatically enrolled for the Mastercard benefits that go along with it!!
How do I claim my Mastercard benefits?
Will I be able to enroll my Mastercard in Google, Apple, or Samsung Pay?
Yes, starting March 19th