New Online & Mobile Banking

As part of our ongoing efforts to provide members with the most advanced banking functionality, convenience, and security, we are upgrading our online and mobile banking platform.

Logging In

Existing Online Banking User

If you used online or mobile banking before the upgrade, you will use your existing username and password. During the login process, you will be prompted to confirm your identity and create a new password.

If you have not logged in since January 1, 2020, you will need to register as a new user.

If your username contains your member number, you will be prompted to create a new username after you complete the verification process.

Watch our how-to video on logging in for the first time after the upgrade!

New Online Banking User

If you’ve never used Arkansas Federal’s online or mobile banking, register here.

Online Banking Status

illustration of man holding phone

Mobile App – If you are experiencing issues on the app, uninstall, power your device off, then power it back on and install the app again.

Zelle – Available Now!

Verification – If you are unable to confirm your identity when logging in, please make sure there are no extra spaces in your username, zip code, or last name. Enter all fields manually (do not use your browser’s pre-fill feature).

Card Defend – Available, however some members are experiencing a delay in alert delivery. We are working to resolve this.

Statements and notices – Currently unavailable. We are working to resolve this.

Frequently Asked Questions

Do I need to download a new app?

While many users’ apps will update automatically, if you are experiencing any issues, please uninstall the app, power off your device, then power back on and re-install using the links below:

Download on the App Store
Get it on Google Play

Will I have to re-register for Online Banking?

No. You will log in using your current username and password along with a few easy validation steps. However, during the login process, you will be prompted to create a new password.

Account Alerts & Card Defend Settings

After the upgrade, you will need to re-establish your account alerts and Card Defend settings:

Account Alerts. Read more on how to re-establish account alerts after the upgrade.
Card Defend. Re-enroll in Card Defend and re-establish your settings, notifications, spending limits, or other restrictions.

Business Member?

Learn more about the new Online & Mobile Banking features for Business members.

How-To Videos

Check out our tutorials on logging in for the first time, widgets, alerts, and more!

New Features

Credit Score Monitoring

View your credit score, monitor activity, and learn what impacts your score with Credit IQ.

Zelle®

Zelle® is a fast, safe and easy way to send money directly between almost any checking or savings accounts in the U.S., typically within minutes1.

Snapshot

View your accounts, balances, and recent transactions at a glance without logging in to the mobile app with Snapshot.

QuickBooks, Mint or Quicken Users

If you use Intuit’s QuickBooks (desktop and online), Mint or Quicken products, you will need to disconnect or deactivate your connection to Arkansas Federal’s online banking prior to the upgrade. Then you will need to reactivate your connection to align with the technology upgrade.

By Monday, October 11: Download your transaction history and deactivate your connection to Arkansas Federal’s online banking.
On Wednesday, October 13: Reactivate your connection to Arkansas Federal’s online banking.

Instructions: