Credit IQ: Free Credit Score Monitoring

Monthly Credit Report

Your report card within Credit IQ includes your full credit report and shows each category that makes up your score. Each category provides your grade and recommendations for ways to improve your score.

Frequently Asked Questions

How do I enroll?

Getting started is easy. Log in to online or mobile banking and you will find Credit IQ:

• Desktop – On the right side of your accounts on the main dashboard
• Android – In the left navigation menu
• iOS/iPhone – Under “More” in the menu

Select Credit IQ and follow the steps to enroll.

Is there a cost?

No. Credit IQ is free and no credit card information is required to sign up.

How often is my score updated?

Your score will be updated automatically each week.

Will accessing Credit IQ ‘ping’ my credit and potentially lower my credit score?

No. Checking Credit IQ is a “soft inquiry”, which does not affect your credit score. When your credit is pulled when applying for loans, a ‘hard inquiry’ is made.

Will Arkansas Federal Credit Union use my Credit IQ Credit Score to make loan decisions?

No, Arkansas Federal Credit Union uses its own lending criteria and credit bureau reports for decisioning a loan. Credit IQ is an educational program that can help you manage your credit so when it comes time to borrow for a big-ticket purchase—like buying a home or car—you understand your credit health and can qualify for low interest rates.

How does Credit IQ keep my financial information secure?

Credit IQ uses bank-level encryption and security measures to keep your data safe and secure. Arkansas Federal will never share your personal information with non-affiliates for marketing purposes.

How does Credit IQ differ from other credit scoring offerings?

Credit IQ pulls your credit profile from TransUnion, one of the three major credit reporting bureaus, and uses VantageScore 3.0, a credit scoring model developed collaboratively by the three major credit bureaus: Equifax, Experian, and TransUnion. This model used aims to make score information more uniform between the three bureaus to provide members a better picture of their credit health.

Why do credit scores differ?

There are three main elements to consider in a credit score: the scoring model used, the information reported, and the date the score was pulled. While most of the information collected is similar, there may be some slight differences. No matter what credit bureau or scoring model is used, consumers fall into specific credit ranges: Excellent 781–850, Good 661-780, Fair 601-660, Unfavorable 501-600, Bad <500. For more information, visit transunion.com/credit-score.

What if the information provided by Credit IQ appears to be wrong or inaccurate?

Credit IQ makes its best effort to show you the most relevant information from your credit report. If you identify an error, you should start by obtaining a free credit report from Annual Credit Report.com, and then pursuing action with each bureau (Experian, Equifax, and/or Transunion). Each bureau has its own process for correcting inaccurate information but every user can “File a Dispute” by clicking on the “Dispute” link within Credit IQ. The Federal Trade Commission website also offers step-by-step instructions on how to correct errors by contacting the bureaus.