Online Banking

Deceased Member Information


We understand this is an emotionally stressful time for you and your family. Arkansas Federal is here to help you navigate a loved one’s financial affairs. We’ve put together this resource as a starting point. Please reach out to us at (800) 456-3000 with any questions you might have.

Required Information

  1. Deceased individuals full name, social security number/account numbers
  2. Death Certificate
  3. One of the following items: collection of small estate, letters of testamentary, or letters of administration

Government Agencies

You may need to contact the following government agencies.

Social Security Administration
(800) 772-1213

Defense Finance & Accounting Service
(888) 332-7411

Veterans Affairs
(800) 827-1000

Sending Documents

Mail to PO Box 9, Jacksonville, AR 72078
Fax to (501) 533-2440
Email to
Attention: Bereavement

Frequently Asked Questions

Where do I get the death certificate?
A certified copy of the death certificate is generally available from the funeral director or from the Registry of Births, Deaths and Marriages in the applicable state, county, parish or territory.

What other documents may Arkansas Federal request?
It depends on your specific circumstances. The laws of each states differ on requesting and transferring your loved ones funds which may require additional requirements.

Are there any other Arkansas Federal products and services that may require attention?
Yes, Online Banking, Direct Deposits, automatic payments, debit and credit cards, safe deposit boxes, insurance.