Open to all Arkansans
Routing Number: 282075028
Arkansas Federal Credit Union seeks to make a difference in the lives of our employees, customers and the communities we serve. As a not-for-profit financial institution, we invest our profits back into benefits for our members through high dividends and low loan rates. Join our 100,000+ members, and start enjoying our full-service financial institution with solutions for both consumers and businesses. No military or government affiliation is required. If you are an Arkansan, you eligible to become a member and start saving and earning more. #OpenToAllArkansans
But don't take our word for it. Our members, which are 100,000 + and growing daily, say it best in the member testimonials below.
No military or government affiliation is needed. If you are an Arkansan, then you are eligible to join and become a member owner. We also have more than 700 groups including employers, religious organizations, unions, and all types of organizations that can make you eligible for membership even if you aren't a resident of Arkansas. And if you have a family member who is already a member, then you are eligible to join too.
Erica Ives was a “military brat” who joined the U.S. Air Force after graduating from high school in Delaware and ultimately finding herself stationed at Little Rock Air Force Base. The base’s long history with Arkansas Federal Credit Union helped convince her to move all her banking to Arkansas Federal. Twenty years later, she’s happy she did. Arkansas Federal helped make the Natural State feel like home for someone who moved often as a child.
"They’ve just made banking easy,” she said. “They’ve had a location every place I’ve lived since I’ve been here.” And that includes Alexander, where Erica and husband Jason built a new home thanks to a loan from Arkansas Federal.
"Terry was amazing with the loan; she had answers to every question, and if she didn’t have one right away, she had it within 24 hours,” Erica said. “Arkansas Federal always handles just what I need right on the spot."
Alexander, AR - 2003
Brian Porter was looking for a new bank after his divorce, and many of his co-workers recommended Arkansas Federal Credit Union. Word of mouth was so strong, in fact, that Brian decided to visit the Conway office even though he expected to find “just another bank.” What he found at Arkansas Federal was something entirely different.
In the aftermath of the divorce, Brian’s expectations were low. His credit had taken a hit and he didn’t expect to be approved for a mortgage. “But Katherine fought for me tooth and nail,” he said. “She was like, ‘Let’s do this. Let’s get you a house.’ She followed through multiple times, and she got it done.”
Brian’s co-workers told him Arkansas Federal was “the best” for home and auto loans, and his new Greenbrier home is testament. A member for more than two years, Brian now does all his banking at Arkansas Federal. “Arkansas Federal definitely exceeded my expectations,” he said.
Greenbrier, AR - 2016
Needing space for family, Aaron Bunch and his wife were ready to trade in apartment living for a new home. Aaron knew the process could be exhausting.
“We had owned several homes in the past, so I was anxious about going through the whole process of getting a loan,” he said. “I had always worked with banks to secure the loan and while they did an adequate job, the process was always long and cumbersome. But we needed to get a house, so I was ready for the punishment.”
Thanks to a suggestion from his brother-in-law, Aaron reached out to Arkansas Federal Credit Union and loan officer Tery Young.
“I met with Tery and we got the ball rolling,” he said. “I must say I was pleasantly surprised at just how fast and easy the process played out. I submitted the documents needed and in no time, we were approved and ready to make an offer on a house.”
Aaron said Tery explained everything thoroughly and kept him informed every step of the way.
“She answered any questions and even made several helpful suggestions through the whole process,” he said. “I was very happy with the service and professionalism. Thus, it is without reservation or qualification that I highly recommend Arkansas Federal for all you loan needs.”
Mayflower, AR - 2017
As a first-time home buyer, Chloe Cox was anxious about the mortgage process. Having financed her car through Arkansas Federal Credit Union, she knew where she needed to look first for her home loan.
Mortgage loan officer Debbie Wilmarth eased her through the process. “I was extremely nervous because I had never gone through the process before, but she was there for me every step of the way,” Chloe said. “She made sure to check in with me occasionally and was quick to answer any questions that I had.”
“When things out of Chloe’s control threatened to postpone the closing, Debbie worked to make sure the closing went off without a hitch and was even there with her at the closing. “I don't know what I would have done without her; she was very knowledgeable, approachable and easy to work with,” Chloe said.
“Chloe knows that Debbie and other employees of Arkansas Federal go out of their way for members, and that distinguishes it from other institutions.
“I enjoy being a member of Arkansas Federal because they are always helpful when I need something,” she said. “If someone doesn't know the answer, they will work until they find someone who does know the answer to my questions. I have had a positive experience working with Arkansas Federal because their customer service is spectacular.”
Sherwood, AR - 2015
Longtime Arkansas Federal Credit Union members Cathy and Michael Christian are proud repeat customers. They’ve financed two home loans, two auto loans, and they maintain a savings account through Arkansas Federal. The couple recently closed on a second home loan. The Christians were so satisfied with the first one and the good interest rate that came with it, sticking with Arkansas Federal for their second home loan seemed like a no-brainer. Now the Christians have a 15/15 adjustable rate mortgage with an interest rate they believe is lower than would’ve been available at a bigger bank or financial institution.
Exceptional customer service is an emphasis at Arkansas Federal, and loan consultant Debbie Wilmarth made sure the process through this latest one was a no-hassle journey. “Debbie is very knowledgeable, easy to work with and gave us personal attention,” Cathy said. “When I had questions, she got right back to me.”
The Christians trust their mortgage will stay at Arkansas Federal, and that’s important to them. When they bought their first house in 2003, they went through a mortgage company. Cathy said the loan got sold three times in a year. In fact, trust in Arkansas Federal is never an issue in any capacity for the Christians. “With Arkansas Federal, when I have questions, I can always get answers,” Cathy said. “No matter what, they’re always friendly. I’ve never had any problems with my accounts. I continue to trust Arkansas Federal and recommend them all the time.”
Russellville, AR - 2010
Shannon and Brooks Tipton built their business, Electric Ghost, “out of nothing.”
A recommendation from Brooks’ grandmother led them to Arkansas Federal Credit Union, which provided the working capital necessary to keep the Tiptons’ screen-printing/home décor business growing and thriving. Born in Brooks’ apartment, the business moved to borrowed warehouse space in downtown Little Rock before finding the dedicated retail space it now calls home on Main Street.
“When we took the leap from a warehouse space on my dad’s property to our new space, we needed to upgrade equipment and staff,” Brooks said. “Once we were in the space for about a year and growing at a rapid rate, we needed some working capital. Arkansas Federal was our first choice and has been very helpful along the way. We have a personal connection with the good people at Arkansas Federal and can see that we made the right choice.”
Electric Ghost isn’t your typical business, and Brooks isn’t your typical business owner. He runs the screen-printing side of the business when he’s not touring with indie rock band Manchester Orchestra. Shannon runs the home décor side, which includes tropical plants, succulents and cacti. In the “plant lab,” customers can pot their own plants.
“This side of our business shows off our personality and interest in unique ways to have a hands-on experience and bring life to our customers’ homes and offices,” Brooks said.
Electric Ghost began out of necessity during the housing-market crashed of 2008. “I was working construction at the time and needed to supplement my income from the local bands that I was touring with,” Brooks said. “I learned screen printing from a friend and started making shirts for our bands to sell on the road.”
The unique screen-printing/home décor shop currently has nine employees on staff and has grown each year since its inception in 2009. Brooks gives Arkansas Federal much of the credit for that growth. “It truly does take a village to grow a small business and develop it into a success,” Brooks said. “Arkansas Federal has helped us out in ways that allowed us to keep our focus on the vision for our business. I like the community-driven, local aspect of using Arkansas Federal. I feel like I’m dealing with real people who know who I am and are genuinely excited to see our small business grow here in this progressive community.”
Electric Ghost - Little Rock - September 2017
Capitol Smokehouse in downtown Little Rock dishes out some of the city’s best barbecue along with special, home-style lunch plates that attract government and corporate workers throughout the city’s central business district.
And lunch carries the restaurant, opened in 2008 by Candy Wilkerson and her late husband, Doug. Open Monday through Friday from 11-2 and located just three blocks from the state capitol, downtown workers and state government employees flock to the Smokehouse for lunch.
Just as downtown pedestrians sometime end up at the Smokehouse after starting out with another destination in mind, so the Wilkersons came to Arkansas Federal. They opened the business with the help of Roane Ashmore at another local bank, and when Roane left to join the Arkansas federal team, he recruited them to make the move as well.
They were happy to follow him, and even happier by what they found at Arkansas Federal. Roane refinanced their business loan at Arkansas Federal and got them a better rate. Now Candy does all her banking – business and personal – at Arkansas Federal.
“We had a good, solid relationship with Roane,” she said. “We knew he would take care of us. He’s always been straight forward with me.”
As he was about the deal he could provide at Arkansas Federal. And there’s a big cherry on top -- Arkansas Federal’s downtown office is located just down the street from Capitol Smokehouse. Candy can step outside her door and see it.
“Location-wise, Arkansas Federal is really convenient,” she said. “And how it goes above and beyond for its customers really surprised me.”
Capitol Smokehouse - Little Rock - 2017