New Online & Mobile Banking
Frequently Asked Questions

9/07/2021

Do I need to download a new app? 

While many users’ apps will update automatically, if you are experiencing any issues, please uninstall the app, power off your device, then power back on and re-install using the links below:

Download on the App Store
Get it on Google Play

Will I have to re-register for Online Banking? 

No. You will log in using your current username and password along with a few easy validation steps. However, during the login process, you will be prompted to create a new password. View our how-to video on logging in for the first time after the upgrade.

Please Note: If you have not logged into online or mobile banking since January 1, 2020, you will need to register as a new user. 

Are there minimum browser requirements for this new system? 

Secure your online experience by updating your browser. Browsers are a key part of keeping your online experience and information safe. Browsers become more secure with each release, so don’t miss out. No matter what browser you use, make sure you have the latest version installed. We recommend updating your browser to the latest version available. 

Will the accounts that I have linked from another financial institution remain after the upgrade? 

Yes! Your linked external accounts will remain in place. 

With the newly added View External Account Detail feature, you will now be able to view your accounts, transaction history, and balances from other financial institutions right from the main dashboard – to enable to this feature, click the View External Account Details link on the main dashboard. 

Where is the link for uChoose Rewards?

A: You can find the link for uChoose Rewards on the World Credit Card and Checking pages of our website under Related Links, towards the bottom of the page.

App Security: Secure Access Code & Biometric Authentication 

Can I log in using biometric authentication? 

Yes, you can use your mobile device’s biometric authentication features, such as fingerprint, or facial recognition (based on device capability). 

Do I have to enter a secure access code every time I log in? 

It’s your choice! A secure access code will only be required on an “unregistered” device. If you are using a personal device that is under your control, you can select “Register Device” and you will no longer be prompted for a secure access code when using this device. 

What happens if I do not receive my secure access code? 

If you do not receive your secure access code within one minute, you may click on the request again. The secure access code automatically expires in 15 minutes, or when you request another code, whichever is shorter. 

Transfers, Bill Pay, and Transaction History 

Will my scheduled transfers automatically convert to the new online banking system? 

Yes! Your scheduled transfers will remain in place. However, account transfers scheduled during the upgrade will not occur until online banking returns to normal operations.  

After the upgrade, we do recommend you review your transfers to ensure everything came over correctly.  

Will my previously established bill payments transfer? 

Yes! Your scheduled bill payments and payees will remain in place. However, Bill Pay will be unavailable during the upgrade. This means you will be unable to create or alter previously scheduled payments. 

Will my transaction history automatically transfer to the new online banking system? 

Yes! Account history for your accounts and loans (savings, checking, auto loan, etc.) will be available.