Fraud Prevention – Stay Safe. Stay Aware.

No matter what shows up on your caller ID, it could be a scammer. Yes, it might say it’s Arkansas Federal’s number, but fraudsters are crafty and can spoof numbers. So, keep your sensitive information safe and protect yourself. Remember, Arkansas Federal will NEVER call, text or email you unprompted and ask you for sensitive account information or login credentials. There are legitimate times when we’ll call you, but you won’t be asked for sensitive information out of the blue. Again, if someone calls, texts, or emails you unexpectedly and asks for any of the following, don’t respond. If it’s a call, hang up immediately. If it’s a text or email, don’t respond or click on any links. A good rule of thumb is to ignore it, and then report it.

Remember, Arkansas Federal will never call you unprompted and ask for:

• Any security or verification code you receive via text or email
• Anything more than the last 4 digits of your debit or credit card
• Your account or routing number
• Your complete Social Security Number
• Your digital banking password
• Your PIN

If you reach out to us, though, we may ask you to verify yourself using a verification code, card number, or account number.

Take Control with My Cards

For extra peace of mind, use My Cards in Digital Banking to keep a closer eye on your debit and credit cards. With My Cards, you can:

• Turn your card on or off instantly if it’s misplaced or stolen
• Set up real-time alerts for purchases, declines, or other activity
• Customize controls that fit your spending and security preferences

It’s an easy way to stay aware of what’s happening on your cards and act quickly if something doesn’t look right.

More Ways to Protect Yourself

Here are a few more tips to help keep your personal and financial details safe.  

Visit our fraud and identity theft FAQs to learn about Arkansas Federal’s cybersecurity efforts and more ways to protect yourself from identity theft or online fraud.